What are the 3 User Levels and How Are Permissions Controlled in Each?
BrandSignage provides a high degree of control through role-based user management. It utilizes a 3-tiered hierarchy, with each tier containing its respective administrators and permissions. The highest tier is the Corporate level, which controls Members, and Members can in turn control Locations. The following knowledgebase article provides a more in-depth explanation of the 3 User levels and how permissions are controlled between each.
The corporate level is the highest tier in the hierarchy, and has control over each aspect of its Members and Locations. The Corporate level must have at least one Corporate Admin - this is the user who logs in at the Corporate level and acts as the super-user. Corporate admins can perform a variety of administrative duties such as:
- Creating additional Corporate Admins
- Editing templates
- Assigning templates to Members
- Setting permissions for Members and/or Locations
- Creating Campaigns (only with BrandSignage Enterprise)
** Nothing is restricted at the Corporate level, so permissions flow downward, with the Corporate Admin setting permissions for each Member and/or Location as desired. The Corporate Admin can click on PERMISSIONS on the left pane under "Members" or under "Locations", and will see a list of permissions that he/she can enable or disable as needed.
The Member level represents individual franchisees or sub divisions of a corporation. The Member level has permissions and administrators, with each Admin being assigned to a specific Member. A Member Admin would generally be a Franchisee Manager or Project Manager, put in charge of controlling a single Member and its corresponding Locations. With respect to their tier, Member Admins can perform similar duties as the Corporate Admins, such as:
- Creating additional Member Admins
- Editing templates
- Assigning templates to Locations
- Setting permissions for Locations
- Creating and Editing Playlists (only with BrandSignage Enterprise)
Just as Corporate can pass permissions down to Members, Members can in turn pass permissions down to Locations. Keep in mind that the Member level can only pass on permissions that it possesses itself (ex. only permissions that have already been granted to the Member by the Corporate level).
Locations are the lowest tier in the BrandSignage hierarchy. They represent the physical store locations themselves, and are controlled by the Location admins. Location Admins are usually store managers put in charge or running a single branch or site, and have a much more restricted degree of control than Corporate or Member admins. Location permissions are set at the Member level, so the capabilities of the Location admin are less liberal:
- Creating additional Location Admins
- Editing templates
- Editing Playlists (only with BrandSignage Enterprise)
The relationship between the 3 levels can be more easily understood with use cases. Take, for example, a company who managers one Franchisee. This Franchisee in turn has 3 physical store locations that it manages. The following configuration in BrandSignage would be ideal:
The company owner would manage his Franchisee from the Corporate level. In other words, the owner would be the Corporate admin, and would then create a new Member - which is the Franchisee he is managing. This Member could be named "Franchisee 1" for example, and would have a set of permissions assigned by the Corporate admin (company owner). The Corporate admin would determine what privileges it wants the Member/Franchisee to have, and would adjust them accordingly.
The Corporate Admin would then create one or more Member Admins to manage the Member / Franchisee. The Member Admin could be a Marketing Manager or VP, for example. Once the Member level has been made, the Member Permissions set, and the Member admin created, the last step would be to setup the store locations; this is job of the Member admin.
The Member Admin would login to his/her account and begin by creating a Location for each physical store. If there were 3 stores to manage, there would need to be 3 separate Locations made. The ADD LOCATION button on the left column will create the Locations, which can be named as desired. Once the Locations are made, the Member will then want to set permissions for each Location. Whatever permissions are granted must first be held at the Member level, and will control what capabilities the Location Admins will have.
Once the Location permissions are set by the Member Admin, the final step is to create the Location Admins for each separate Location. Each Location Admin will only see the Location they've been assigned to, as well as the permissions assigned to that specific Location.
Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket at www.mvixusa.com/support/