What kind of warranty do your products have?

All our products and brands are covered under a standard 1-Year Manufacturer's Warranty on parts and labor.

As part of our warranty policy, we will repair or exchange a damaged product purchased from us.

Your warranty does not cover the following:

  • Shipping charges to return defective product.
  • Labor charges for installation or setup of the product, adjustment of customer controls on the product, and installation or repair of systems outside of the product.
  • Product repair and/or part replacement because of improper installation, connections to improper voltage supply, abuse, neglect, misuse, accident, unauthorized repair or other cause not within our control.
  • Damage occurring to product during shipping when improperly packaged or cost associated with packaging.

NOTE: Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore automatically "defective". Kindly read our technical specifications and examine your hardware to ensure compatibility before purchase.

In no event shall Mvix (USA), Inc.'s liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential damages resulting from the use of the product, its software, or its documentation.

At Mvix's discretion, any equipment supplied by Mvix as replacement equipment (e.g., for warranty/exchange purposes) may be new, re-certified or refurbished. Any equipment supplied as replacement equipment will carry the remainder of the one (1) year warranty described above. All re-certified/refurbished replacements shipped back by Mvix uphold the quality specification and guarantee of our products.

Mvix does not offer refunds. As a part of our warranty service, we offer to repair or exchange, or replace the product.


Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket at www.mvixusa.com/support/