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What is meant by your 100% Satisfaction Guarantee?

Last Updated: Sep 30, 2014 05:39PM EDT

Mvix is committed to providing superior products and service to its customers. If you are not completely satisfied, contact us and we will make it right for you. Guaranteed!

Our 100% Satisfaction Guarantee applies to the following situations:

  1. Purchase Satisfaction: If, for any reason, your order does not arrive in perfect condition or you are not completely satisfied with any of our products - simply return it within 30-days of the invoice date for a refund. All unopened returns receive a complete 100% refund. (sorry, shipping costs are non-refundable). All returned or exchanged items must be in their original box and include packing material, manuals and all accessories.
  2. Product Compatibility Satisfaction: MvixUSA guarantees usage and compatibility satisfaction with its product.  Our 100% satisfaction guarantee posits that if we are unable to "prove" a satisfactory performance of the product with a test file, we refund 100% of the purchase price as long as it within our 30-day refund period!

Mvix Products are known worldwide for their extensive compatibility and flexibility. Given this characteristic, we always run the risk of forming unrealistic expectations. We put considerable effort in providing the correct information, so as to form accurate impression about our products and their features.

We, at MvixUSA, work hard everyday to make your purchase experience and product usage pleasurable. We ensure your complete satisfaction along with a full 1-yr manufacturer's warranty.

Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket at www.mvixusa.com/support/

mvixsupport@mvixusa.com
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