Support Center

How does the RMA (Return Material Authorization) Process work?

Last Updated: Nov 10, 2015 04:47PM EST

All products being returned for technical or warranty service require an RMA. To request an RMA number, please contact our Customer Support. Mvix Customer Support will review your request and issue an RMA number via email.

When you have received your RMA number, return the product to the following address with the RMA number clearly visible on the outside of the shipping package:


Mvix
ATTN: RMA Department
23475  Rock Haven Place Suite 125
Sterling, VA 20166

Ph: (866) 310 4923 [Toll Free]
****Please include this Mvix Warranty Service Request Form along with your return.

 

​Shipping Policy:

  • For products under warranty: The customer pays for shipping to us and we pay for return shipment.

  • For products NOT under warranty: The customer pays for shipping both ways.

Note: Mvix(USA), Inc. will only accept material with a valid RMA number on the shipping package. Any material received by Mvix without a valid RMA number will be returned un-serviced to the customer at the customer's expense. At this time, we do not offer any cross-shipping services for any systems bound for warranty repair, exchange and/or service. Click here to review our Return Policy

At Mvix's discretion, any equipment Mvix supplies as replacement equipment (e.g., for warranty/exchange purposes) may be new, recertified or refurbished. Any equipment supplied as replacement equipment will carry the remainder of the one (1) year warranty described above. All recertified/refurbished replacements shipped back by Mvix(USA), Inc. uphold the quality specification and guarantee of our products.

Shipping damage, accidents, and damage due to mishandling, which includes abuse, improper use, and product modifications, are not covered under Mvix warranty policy. If a unit is received for repair with shipping or mishandling damage, MvixUSA will alert the customer of the damage and of additional repair costs before proceeding with repairs. If Mvix does not receive confirmation from the customer to begin repair within three business days, the damaged unit will be returned to the customer un-repaired at the customer expense.

Our average repair turnaround time is Fifteen working days, not including shipping. If you require a status, please contact Mvix Customer Support with the RMA number; you will receive a status within two business day.

Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket at www.mvixusa.com/support/

mvixsupport@mvixusa.com
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