Mvix offers a THREE-layered support system:
- Knowledgebase Articles: A database of Frequently-asked Questions
- Helpdesk Support Ticket System: Technical and Customer Support Tickets. (Submit a ticket)
- Phone-based Support: Level-1 Technical Support (Call: 866.310.4923 xtn 2)
Technical support for all Mvix products is provided via our online support center. When seeking technical support from Mvix, you can start via a search from the knowledgebase articles. Our knowledge-base is a comprehensive repository of the most frequent questions and solutions to those questions and other problems. It provides a searchable database of tutorials, troubleshooting tips and helpful guides! If you do not find an answer to your question, we invite you to open a Support Ticket via our helpdesk.
We also offer a Premium Support platform for mission critical projects and high-demand product applications. (Details)
Here is some information relating to support tickets and queries:
Where can I submit one?
Tickets can be submitted HERE.
What should I include?
You should include your full name, order number, place of purchase and model no in each ticket. Tickets without the complete information will not be answered.
How long will I have to wait to receive my answer?
We aim to answer all tickets within 24 hours, but usually answer them within 12 hours. Tickets without complete information as stated above will be closed automatically.
What happens when my query is answered?
Once we reply - an automated email is sent to the email address provided Automated emails can get trapped in Over-aggressive Spam or Junk mail folders - you need to regularly check these if you have submitted a ticket recently. You should also note - AOL sometimes stops them altogether. The Support Team is here to answer your queries quickly and informatively.
Kindly rest assured that you have our utmost attention and we will do everything in our power to resolve the issues. You can always view your existing tickets to see the progress of your request or what department your ticket has been assigned to.
Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket at www.mvixusa.com/support/