Warranty and Returns

How can I return the product?

At Mvix, we want you to be fully satisfied with your purchase. For that reason, we accept items returned within 30 days from date of receipt. Refund Policy A full refund of the purchase price of the product w...

How does the RMA (Return Material Authorization) Process work?

All products being returned for technical or warranty service require an RMA. To request an RMA number, please contact our Customer Support. Mvix Customer Support will review your request and issue an RMA numbe...

What is the Credit Card Refunds Verification Process?

If you are returning a product for a refund, have successfully opened an RMA, and understand the Terms and Conditions of our Warranty & Returns, we may require you to fill out our Credit Card Refund Form in...

What kind of warranty do your products have?

All our products and brands are covered under a standard 1-Year Manufacturer's Warranty on parts and labor. As part of our warranty policy, we will repair or exchange a damaged product purchased from us. Your...

How do I file a warranty claim?

To file for a warranty claim, please be sure to have your Order Number, Model No. and Date of purchase. Warranty requests cannot be processed without proof of date of purchase. Xhibit: To send your product for...

How do I get technical help on the Commercial Displays?

If you have purchased a complete signage kit - it includes an LED Flat Panel Display. All Display Panel troubleshooting, DOA and warranty repairs and replacements are provided by Phillips directly. Phillips...

What is meant by your 100% Satisfaction Guarantee?

Mvix is committed to providing superior products and service to its customers. If you are not completely satisfied, contact us and we will make it right for you. Guaranteed! Our 100% Satisfaction Guarantee app...