Ordering and Shipping

What Payment Methods do you accept? Is your Site Secure?

We accept all forms of Credit Card and Direct Payments via PAYPAL. We primarily accept credit card payments, processed through Authorize.net. Alternatively you can use PayPal to process your payment...

Do you ship internationally?

Mvix gladly accepts orders from almost all countries and locations around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. To see the ship...

How can I change my Order?

If you have made a mistake or would like to change any items from your order, please contact our customer service department at sales@mvixusa.com or (866) 310 4923. Kindly note that orders cannot be changed onc...

How can I order if my Shipping Address is different from my Billing Address?

Please note that we follow some strict guidelines to protect our customers and others. Here is our standard operating procedure with respect to Shipping versus Billing Address Issue: We ship to the billin...

How do I know if my order has shipped?

In most cases, we ship all orders within 24-48 hrs. Unless otherwise indicated, all orders are shipped via Standard Shipping services. As soon as the package is readied for carrier pickup, a shipping confirmati...

When does my Order Ship? How Soon can I expect to receive it?

In most cases, MvixSTORE will ship all of the orders within 24-48 business hours. Web orders placed on Saturday, Sunday, and holidays will be processed the next business day. We do not ship orders on Saturday o...

Do I have to pay a sales tax?

You have to pay sales tax if you are located in the State of Virginia (VA). All shipping addresses located in the State of Virginia are subject to the current sales tax rate of 5% (as of 9/5/2005). Problems,...

What do I do with a product / package that was damaged during shipment?

We take every reasonable precaution to ensure that products are not damaged, however damage can occur during the cross-country travel from our shipping facility to your location. If your products are damaged d...

Can I stop by to pick up my purchase?

Unfortunately, we do not support Walk-In pickups. Our existing warehouse does not support In-Person Order Processing. All our orders are sold via our Online Store or over the phone and are shipped within 24-b...

I would like to discuss your products. Can I stop by?

Please feel free to open a SUPPORT TICKET if you would like to get in touch with our customer service. Our office is primarily our administrative HQ and logistics center. If you would want to meet with us per...