Support Center

Why Can't I Delete Items From My Media Library?

Last Updated: Nov 28, 2017 10:15AM EST

Why Can’t I Delete Items From My Media Library?

What You'll Need

  • An Xhibit signage device
  • XhibitSignage.com CMS Application with supported feature package
  • Internet Connectivity

The Error Message

Error Message
 

When attempting to delete media, you may run into this issue. There can be several reasons:

  1. Your media item is being used within a playlist.
  2. Your media item is being used within a template.
  3. Your media item is being used within a schedule.
deleting media from playlist
 

To delete the media item from your playlist:

  • Hover over the "PLAYLIST" menu and click on "PLAYLIST LIBRARY"
  • Find your playlist and edit by clicking on the green plus sign
  • Click on the trash can icon highlighted in red to remove the media item from your playlist
  • Hover over the "TEMPLATE" menu and click on "TEMPLATE LIBRARY"
  • Find your template and edit by clicking on the "EDIT" button
  • Click on the "X" icon highlighted in red to remove the media item from your template
removing media from template
 
removing media from schedule
 
  • Hover over the "PUBLISH" menu and click on "SCHEDULE AND PUBLISH"
  • Find your schedule and edit by clicking on the "EDIT" button
  • Click on "CHANGE CONTENT" highlighted in red to remove the media item from your schedule

To solve this issue and remove your media item, you must navigate to your playlist / template / schedule library and remove the media item.

 

 

Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket at www.mvixusa.com/support/

mvixsupport@mvixusa.com
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