Support Center

How Does My Bandwidth Work?

Last Updated: Apr 30, 2018 11:35AM EDT

This article gives you information about bandwidth in XhibitSignage.


What You'll Need

  • An Xhibit signage device
  • XhibitSignage.com CMS Application with supported feature package
  • Internet Connectivity

If you meet the requirements listed above, simply read below to learn more about bandwidth.
 

Your Bandwidth

Your account will have a "balance" of bandwidth that gets "charged" each time your traffic goes to or from our server. Think of your bandwidth limit as a bank account, and each file that you transfer will be like a debit from that account. There are 3 actions that will decrease bandwidth from your remaining limit:
 
  1. Uploading files from your local hard drive. The file size of this file will be removed from your remaining account bandwidth. If you had 10 GB and you uploaded 1 GB of data, you will have 9 GB remaining at this time.
  2. Downloading files from our XhibitSignage Server to your Xhibit devices. If you download 1 GB of data onto 8 of your players, you will be charged 1 GB x 8 players, which equals 8 GB (1 GB x 8 players = 8 GB). At this point, this will be deducted from your bandwidth allocation remaining. Therefore, 9 GB - 8 GB = 1 GB remaining.
  3. Screenshots, logs, and diagnostics. When the device checks in to our server, it sends a small amount of data to confirm that it is still online and active, and sends a small resolution screenshot of what is appearing on your screen. This data is negligible; you could upload over 1000 screenshots to our servers without significantly affecting your bandwidth limitation.


With that explained, you may review your usage of bandwidth to identify why and how your bandwidth has been used up on your account. Accidental, partial, corrupted uploads and/or downloads are also charged from your bandwidth account. These issues are the reasons we put safeguards against on the CMS. To prevent these bandwidth problems being a surprise, you can track your bandwidth usage on your account.

  • Once logged in, click on your username in the top-right-hand corner.
  • Once the pop up appears near your username, click the “PROFILE” button.
Clicking Acc Profile
 
Bandwidth Allocated
 
  • The box in the top-right-hand corner is where you will see a graphical representation of your bandwidth allocation and usage
  • Your bandwidth will renew every year on the date that your account was created.
 
 
 

For more information about bandwidth or questions on increasing your bandwidth allocation, please contact our solution consultants at 866-310-4923 or fill out the contact form at http://www.mvixusa.com/contact/

 

Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket at www.mvixusa.com/support/

mvixsupport@mvixusa.com
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