Support Center

How do I convert unsupported video for use with XhibitSignage.com?

Last Updated: Sep 06, 2017 11:44AM EDT

Our Media Converter application provides an easy way for you to convert your video files that are not supported by the Xhibit family of signage devices into a format that they will accept.

What You'll Need

  • A PC running Windows XP Service Pack 2 or later
  • NOTE: THIS TUTORIAL USES SCREENSHOTS FROM WINDOWS 7. THE STEPS NEEDED TO CONVERT YOUR MEDIA MAY BE DIFFERENT IF YOU ARE RUNNING A DIFFERENT VERSION OF WINDOWS.
  • The Media Converter application
  • A video file to convert

If you meet the requirements listed above, simply follow the steps below to learn how to convert your video content.
 

Converting Your Video Content

Opening the zip file
 
  • Download the Media Converter application using the link provided above.
  • Open up the "Media Converter" zip file by double clicking it.
  • Click on the "Extract all" button near the top of the window.
Clicking the Documents folder
 
Choosing where to extract
 
  • Click on the "Browse..." button
  • Click on the "Documents" option in the sidebar.
Clicking the Documents folder
 
Selecting the folder
 
  • Click on the "OK" button to select the destination.
  • Now click on the "Extract" button. After the zip file has been extracted, a new window will pop up.
Extracting the zip file
 
Entering the folder
 
  • Go into the "Media Converter" folder in the window that just appeared by double clicking on it.
  • Double click on the "Media Converter" application to start converting your videos.
Starting the converter
 
Choosing the preset
 
  • Once you've started the Media Converter, click on the downward-pointing triangle at the end of the "Preset:" selection box. Choose either 1080p or 4K video from the option list that appears. This tutorial will use the 1080p option.
  • NOTE: 4K VIDEO IS ONLY SUPPORTED BY THE XHIBIT 4K SIGNAGE SYSTEM.
  • After you select your preset, click on the "Use Source Folder" checkbox to check it.
Checking the checkbox
 
Adding videos to convert
 
  • Click on the "Add" button. A dialog box will pop up.
  • Browse to the folder where your unsupported video is located. Click once on the video you want to convert and then click on the "Open" button.
Choosing the video
 
Converting the video
 
  • Click on the "Convert" button to start the conversion process. A black text window will pop up and it will close itself once the conversion is finished. After this conversion window disappears, your unsupported video will be converted to a supported format and ready for you to upload it to XhibitSignage.com.

Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket at www.mvixusa.com/support/

mvixsupport@mvixusa.com
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