How do I know if my order has shipped?

In most cases, we ship all orders within 24-48 hours. Unless otherwise indicated, all orders are shipped via Standard Shipping services. As soon as the package is ready for carrier pickup, a shipping confirmation email is sent to the email address on the order. This shipping confirmation email contains the following information:

  • Package Tracking No. (DHL / FEDEX / UPS or USPS)
  • Shipping Date
  • Destination Address
  • Shipping Carrier Information

If you cannot find your e-mail confirmation, please check your deleted e-mail box or the spam mail folder. Anti-spam filters are the most common reason for missing e-mail confirmations. Kindly set your email filters to allow emails from www.mvixusa.com.

You can use this Order Tracking Number to track your order 24 hours after the order gets shipped out. (Please note that it may take about 24 hours for the shipping carriers to update the tracking system).



Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket at www.mvixusa.com/support/