If you have purchased a complete signage kit - it includes an LED Flat Panel Display.
All Display Panel troubleshooting, DOA and warranty repairs and replacements are provided by Phillips directly.
Phillips Support can be reached at 877-835-1838, during the hours of 10 a.m. - 9 p.m. EST Monday - Friday.
Please have the following information available when you call:
- Model Number
- Serial Number
- Location of Unit
- Purchase Date
- Description of Problem
- Contact Name/Phone Number
A case number will be provided to you by Phillips. Phillips will then assign a service center to you, and will contact you to schedule the repair of your unit.
Please note - any wall mounted displays will need to be dismounted before the arrival of the technician.
Phillips will in most cases have a appointment for repair within 5-7 business days.