How do I file a warranty claim?
To file for a warranty claim, please be sure to have your order number, model no. and date of purchase. Warranty requests cannot be processed without proof of date of purchase.
To send your product for warranty service, kindly contact our Support Team and request an RMA (Return Material Authorization) number. This number is basically a reference number that we use so that when an item is received we know who the item belongs to and what needs to be done with the item. You will be given directions on where to ship the defective product and mark the package attention to the RMA number. For all warranty service you must pay for the shipping to send the item to us and we will pay the shipping to return the item to you. Once the item has been received, we will repair or replace the item and return it to you.
Kindly be sure to pack the products appropriately to avoid any damage during shipment.
LCD Screens Policy: Any physical damage to display screens and/or display accessories which occurred during shipment must be reported within 5 days of receipt, in order to be eligible for a warranty claim.
In-Warranty Repairs: Mvix and its vendors rigorously test all its products to ensure optimum quality and reliability. If the failure symptoms described by the customer cannot be duplicated by us and the unit passes our pertinent product testing and benchmarks, it will be reported as a "No Problem Found" (NPF) and returned to customer.
At Mvix's discretion, any equipment supplied by Mvix as replacement equipment (e.g., for warranty/exchange purposes) may be new, re-certified or refurbished. Any equipment supplied as replacement equipment will carry the remainder of the one (1) year warranty described above. All re-certified/refurbished replacements shipped back by Mvix uphold the quality specification and guarantee of our products.
At our discretion, in the case of excessive NPFs, the customer will be responsible for service fees and shipping costs.
If a returned unit fails our pertinent product testing, we will repair the unit and retest to confirm that is has been restored to a functional state.
Mvix's normal repair time is 15 business days from the date we receive the product.
Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket at www.mvixusa.com/support/