Mvix offers a THREE-layered support system:
- Knowledge base Articles: A database of Frequently-asked Questions
- Helpdesk Support Ticket System: Technical and Customer Support Tickets. (Submit a ticket)
- Phone-based Support: Level-1 Technical Support (Call: 866.310.4923 xtn 2)
When seeking technical support from Mvix, you can start via a search from the knowledgebase articles. Our knowledge-base is a comprehensive repository of the most frequent problems and their solutions. It provides a searchable database of tutorials, troubleshooting tips and helpful guides! If you do not find an answer to your question, we invite you to open a Support Ticket via our helpdesk.
We also offer a Premium Support platform for mission critical projects and high-demand product applications. (Details)
Here is some information relating to support tickets and queries:
Where can I submit one?
Tickets can be submitted HERE.
What should I include?
You should include your full name, name of the device and email address.
How long will I have to wait to receive my answer?
We aim to answer all tickets within 24 hours.
What happens when my query is answered?
Once we reply - an automated email is sent to the email address provided Automated emails can get trapped in Over-aggressive Spam or Junk mail folders - you need to regularly check these if you have submitted a ticket recently.
Kindly rest assured that you have our utmost attention and we will do everything in our power to resolve the issues. You can always view your existing tickets to see the progress of your request or what department your ticket has been assigned to.